SHAC Health Portal

For life-threatening emergencies, please call 9-1-1.

If you would like to speak to a SHAC staff member, please call SHAC at (505) 277-3136 during our regular business hours.

PLEASE NOTE: Login errors may occur: 1) if you are a new student and you are logging in before the first day of classes or 2) if your department hasn't updated your registration status in the Banner system.

Please Note:

We have upgraded our Patient Portal improving the security of your healthcare data.

Access to the portal is linked to your UNM NetID. What does this mean?

  • You must use your UNM NetID to access the SHAC Patient Portal.
  • All notifications from SHAC and your SHAC providers will go to your UNM e-mail address.

If you cannot log in, please contact the UNM Information Technology Service Desk at 505-277-5757 or reset your UNM NetID Password at If you require technical assistance unrelated to your password, please contact the SHAC Portal Support Team at

Frequently Asked Questions

SHAC Health Portal (SHP) is a secure web-based portal that gives students the ability to:

  • communicate with the providers using secure messages;
  • view or cancel upcoming appointments;
  • fill health history and pre-visit intake forms;
  • enter, review and print immunization history; and
  • review and correct their contact information on file (address, phone number, e-mail, etc.).
You will need your UNM NetID password to login to SHAC Health Portal. If you click on the link for SHAC Health Portal on this page, you will be presented with a login screen. Simply, enter your NetID password.
To reset your password, please visit or contact UNM IT support at (505) 277-5757.
On the SHAC Health Portal home page, click on your name on the top right corner of the page to review your contact information on file at SHAC. To make any necessary corrections, click “Edit Your Profile,” make the changes, and click “Save."
The SHAC Health Portal home page will display your upcoming appointment(s) at SHAC. If you need to cancel an appointment, click on the "Cancel" button next to the scheduled appointment. Please note that all appointments must be cancelled by 3 p.m. of the previous day (or by 3 p.m. on Friday for a Monday appointment), to avoid a $20 no-show or late-cancellation fee. For more info on our No-Show/Late Cancellation policy, please click here.
For some appointments, there are some questionnaires (pre-visit intake forms) that need to be filled out when you come in to SHAC. With SHAC Health Portal, you can fill out these forms at your leisure. Next to your appointment on the SHAC Health Portal, click on “Forms” to access the pre-visit intake forms. Please note that not all appointments have pre-visit intake forms.
To view your immunization records on file, click on “Immunization->View History” on the top menu after you log into SHAC Health Portal. To print, click the print button. You may need to disable your browser's pop-up blocker to print the immunization records. To submit additional records through SHAC Health Portal, select "Immunization->Enter Dates" from the top menu. Click on the "Submit" button at the bottom of the page to save data. Please do not forget to bring a hard copy of your immunization records including childhood records so that your information can be verified by SHAC staff.
A secure message is not transmitted like a standard e-mail message. Instead, when you receive an e-mail saying you have received a message from your healthcare provider, you must log on to SHAC Health Portal to view your messages. Since the website is secure, like an online bank website, you and your healthcare provider can exchange messages securely. You will be able to send as well as receive messages from your healthcare provider. To access secure messaging, click on "Message" on the top menu after you log into SHAC Health Portal.
  • In a medical emergency, call 911. DO NOT USE SECURE MESSAGING.
  • Secure Messages are intended for established patient and provider communications only; otherwise, you may not receive a reply. Please e-mail general and insurance inquiries to:
  • Secure messages should be of a non-urgent nature.
  • Messages will only be returned during regular business hours.
  • Please note that secure messages and replies will become part of your Electronic Medical Record (EMR).
  • If your provider is out of the office, they will not respond to your message until they return. If you feel you have not received a timely response, please call the SHAC Reception Area at (505) 277-3136.
Please e-mail us at describing any technical issues you are having with SHAC Health Portal. Please be aware that there may be a delay in response if it is after hours or during holidays.
If you get a LOGIN ERROR page, please clear the browsing history of your web browser and try again. Here is a link if you need instructions for clearing browsing history:'s-Cache. If you still have a login issue, please e-mail us at and reference "LOGIN ERROR". Login errors may also occur: 1) if you are a new student and you are logging in before the first day of classes; or, 2) if your department hasn't updated your registration status in the Banner system. Please visit to check and verify if you can search your information in UNM's directory.

Effective 5/23/2022, the SHAC Health Portal login will require students to use Multi-Factor Authentication such as Text (SMS) code, e-mail code, or a push notification from the Microsoft Authenticator App. SHAC is dedicated to protecting our students' healthcare data.