No Show Policy

There is a $20 no-show/late-cancellation fee. All appointments must be cancelled by 3 p.m. of the previous day (or by 3 p.m. on Friday for a Monday appointment), to avoid charges for a no-show or late-cancellation. After-hour messages regarding cancellations may be left at (505) 277-3136. Insurance will not cover charges for no-show/late-cancellation or eligibility fees.

If you believe we have made an error in scheduling or you believe you deserve special consideration, please complete the online Petition for "No-Show" Form.

If you prefer, you can print out the No-Show Petition Form (.pdf) and mail it to SHAC, or come into SHAC to pick up a form. For more information, call SHAC at 277-3136.