No Show / Late Cancel Policy

Student Health & Counseling (SHAC) receives funding from the Student Fee Review Board which expects that student fees will be used responsibly. When a student fails to keep an appointment or cancels at the last minute, professional time goes unused and other UNM students fail to get timely service.

There is a $20 no show / late cancellation fee. All appointments must be cancelled by 3 p.m. of the previous day (or by 3 p.m. on Friday for a Monday appointment), to avoid charges for a no show or late cancellation. After-hour messages regarding cancellations may be left at (505) 277-3136. Insurance will not cover charges for no show / late cancellation or eligibility fees.

If you believe we have made an error in scheduling or you believe you deserve special consideration, please complete the online Petition for "No Show / Late Cancel" Form.

If you prefer, you can print out the No Show / Late Cancel Petition Form (.pdf) and mail it to SHAC, or come into SHAC to pick up a form. For more information, call SHAC at 277-3136.